| Frequently Asked Questions and Answers For the most relaxing shopping experience, we have prepared some commonly asked questions and answers about shopping on-line for you. Some questions may be duplicated as they could pertain to more than one of the categories below. After reading these FAQ's if you still have any questions or concerns, please give us a call. |
| Questions regarding this website
As Seen on TV or Similar Is this website secure? What is your privacy policy? Why am I having problems ordering online? How do I search for an item? About Product Orders What payment methods do you accept? How do I place an order with TheOnTVStore.com? What type of confirmation should I expect once I've placed an order? What are your cancellation and refund policies? What if I need to return something? What is your Guarantee? What is a 3 Digit Card Verification Number? Why did my shopping cart 'time out'? How can I check the status of my order? Shipping Questions Can my order be shipped to an address other than my own? Do you ship to international (non-Canadian) addresses? Why have I received only part of my order? How is my order shipped? What about temporarily Out of Stock items? How can I check the status of my order? Product Information Do you have instructions for some of your products? |